Why Can’t I Open Yahoo Mail?


It’s usually a reliable service provider but there will be times when Yahoo Mail won’t open. Here are some of the most common reasons and the solutions.

Incorrect Username and / or Password

It’s possible that you typed in an incorrect username or password. Double check to make sure that you typed it right. You should also look at the Caps Lock. If it’s turned on, the error message will appear because the letters and numbers are case sensitive.

Note: if you forget the password, click the appropriate link at the login page. You’ll have to go through a series of steps to recover it. Until you recover that password or username, Yahoo Mail won’t open.

Problems with the Internet Provider

Sometimes the problem could be with your Internet provider. There are ways you can check this. First make sure that the username and password you type is correct. Now look at the status bar at the bottom of the browser. If you just see a waiting for reply message, try going to other Web pages.

If the other pages won’t appear, the problem is with the service provider. Disconnect and try logging on again. If that doesn’t work, try a few minutes or hours later. If the problem persists, contact your provider. Don’t just tell them that Yahoo Mail won’t open; tell them you can’t access any site and your email too.

Problems at the Website Itself

If you can access other websites, the problem is with the service provider itself. You can press F5 or just click Refresh. If this doesn’t work, go offline and try logging in again. If nothing happens, try it later. If the problem is due to traffic or a network glitch, the site will work after several minutes or a few hours.

If the problem continues, send them an email. If there’s maintenance ongoing, ask them when the service will resume. Usually the resumption of service will be included in the reply though.


It’s not usual, but one reason Yahoo Mail won’t open could be due to a virus. If there’s one in your system, it can wreck your Internet connections. It may not be targeting Yahoo directly. But because it’s trying to hijack Web controls, the email service will be affected too.

The solution is to run a virus scanner. If you think the problem is caused by spyware or adware, remove them. Reboot the computer after getting rid of the virus / malware. Now try connecting again.

Other Solutions

There are other possible problems and workarounds. The service has recently upgraded. Some older browsers may have problems displaying the new features. You can switch to the Classic look or upgrade your browser. If you’re on Wi Fi, check the area you are in. If the signal is weak, you won’t be able to access it.

These are the most common reasons why Yahoo Mail won’t open. These troubles are easily resolved. You just need to be patient and try out all the possible workarounds.

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  1. Susan